SHIPPING POLICY
LAST UPDATED AUGUST 7TH, 2025
Here at Gryphon's Wing Records, we strive to ensure that your order reaches you as quickly and safely as possible. Please see below for more information on our shipping policy
ORDER PROCESSING TIME
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Please note that orders placed during busy periods (e.g., holidays) may take longer to process. Priority/Express orders placed after 3:00pm CST will be processed the following business day.
PREORDERS
Purchases containing Preorder items will ship in full. In-stock items on your order will be held until the time of shipment (determined by the estimated shipping date provided in the product description).
IN-STORE PICKUP
We offer in-store pickup for items purchased on our website. Orders placed during operating hours are typically processed same-day and are ready for pickup in 2-4 hours. Orders can be picked up anytime during operating hours, but before arriving, please wait for an email or SMS notification that your order is ready for pickup.
SHIPPING RATES AND DELIVERY TIMES
We offer Standard and Priority/Express Shipping methods from the following couriers:
- UPS
- FedEx
- USPS
Shipping rates and times are calculated at checkout. Shipping times are estimates and may vary depending on your location, courier service, or other external factors.
FREE SHIPPING
We currently offer free shipping (via USPS Media Mail) for all qualifying domestic orders.
- Order must exceed $100.00 USD
- Typically arrives in 2-8 days
- Does not apply towards equipment purchases
INTERNATIONAL SHIPPING
We now offer international shipping to select countries outside the United States through the following couriers:
- UPS
- DHL
- USPS
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order by using the tracking number provided on the courier's website.
LOST OR DAMAGED PACKAGES
If your package is lost or damaged during transit, please contact us at info@gryphonswing.com. We will assist you in filing a claim with the courier and resolving the issue as quickly as possible.
ADDRESS ACCURACY
Please ensure that your shipping address is correct and up to date. We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer. If there is an issue with the address after the order has been shipped, please contact us immediately, and we will try our best to assist you.
RETURNS AND EXCHANGES
For information regarding returns and exchanges, please refer to our return policy below.
QUESTIONS
If you have any questions concerning our shipping policy, please contact us at: